In recent years, with the continuous breakthroughs in domestic cotton picker technology and the continuous updating of off-road power products, the picking rate of cotton pickers in Xinjiang, one of the largest cotton producing areas in my country, has steadily increased. As an outstanding power supplier in the industry, Dongfeng Cummins not only provides a “strong core” for high-end cotton picking machines, but also provides efficient and professional after-sales services, which also provides greater guarantee for cotton farmers to increase their income.
Every cotton harvest season, in order to ensure the economic benefits and picking speed of cotton picking machine operations, picking work is carried out 24 hours a day in most areas of Xinjiang. The work intensity of the cotton picker is quite high. Under high-load working conditions, once a problem occurs, it will not only delay the cotton harvest, but also greatly reduce the economic benefits of the cotton picker.
To this end, since this year’s cotton picking season, Dongfeng Cummins’ service team has gone deep into the front line to conduct full research on local market demand and competition, visited local dealers and service providers, and held discussions and exchanges with agricultural machinery dealers to jointly discuss the current market situation. Communicate to further understand the feedback on product use in the local market, and ultimately ensure the smooth operation of the cotton picking machine by actively formulating measures such as front-end assembly, front-end spare parts, dispatching personnel, and promoting rectification.
Dongfeng Cummins service personnel go deep into the fields to understand the voices and needs of customers, help customers improve their comprehensive capabilities in equipment use, care and maintenance, and solve problems for cotton farmers. Service personnel stationed in various service areas work day and night and are on call 24 hours a day. They respond quickly to solve difficult problems and provide service support when customers need it. We have truly achieved the goal of “worrying about customers’ concerns and thinking about what customers want”.
In addition, in order to better serve agricultural machinery customers, Dongfeng Cummins actively fulfills its mission and responsibility of “Dongkang Family Service” and has formulated a comprehensive service guarantee plan for all-scenario operating equipment. When there was a problem with the cotton picker, the service team was able to assess the situation and respond proactively, flexibly and decisively, leaving a good impression on Dongfeng Cummins agricultural machinery after-sales service customers and improving customers’ trust in Dongkang’s service team.
Xinjiang is one of the agricultural machinery markets that Dongfeng Cummins focuses on. Over the years, Dongfeng Cummins agricultural machinery has been favored by local customers with its superb product technology and thoughtful after-sales service, and has also actively promoted the overall sales of agricultural machinery in Xinjiang.
As the power king with cumulative sales of more than one million units of non-road application power, Dongfeng Cummins is concentrating on studying the market and innovating technologies to create high-quality products. At the same time, it is also actively playing the “strongest voice” in service. From entering the terminal to taking the initiative to go deep into the terminal, from repairing the car to using the car well, Dongfeng Cummins has always insisted on listening to customers’ voices, effectively solving customer problems, and wholeheartedly creating maximum value for customers. In the future, Dongfeng Cummins will continue to provide customers with high-quality products and create true “core” services to help customers embark on the road to wealth creation!