Contact Us
Feel free to contact the SinoMac team via WhatsApp, WeChat, Email, or Phone Calls for any questions you may have. Our well-trained operations team is ready to give you the answers you need. You are also welcome to find out quick answers via visiting the FAQ pages, and SinoMac also has professional product introductions and technical training videos on the SinoMac Group Youtube channel for most of the products we carry.
Telephone
Tel: +86-755-8231-4520
Emergency Mobile Calls
Tel: +86-158-8972-7636
Visit Us
Youtube Channel
Find products introduction and service training videos on EMAC Youtube channel.
Fax
Tel: +86-755-8231-4530
Email Us
Hours
Monday-Friday: 9am – 7pm | Saturday-Sunday: Closed
Linked In
Connecting with EMAC at Linked In.
Frequently Asked Questions
Questions About Products
Questions About Business
There are dozens of questions from customers about price, discount, authorization, shipping, insurance, packing, certificates etc. To make both customers and SinoMac’s business simplier, we collecting all questions in this category, customers can find out all related answers easily to improve working efficient.
For sure, SinoMac welcome all customers to contact us if you didn’t find your questions in this list, this will help SinoMac and our future customers, and your questions will be added into this category if its a common question… Find Out More
Questions About Management
How can you guarantee the quality of our products? How do you provide after-sales services to us? How can I trust SinoMac is our right supplying partner?
The questions about process and management also comes to SinoMac quite often, our TSIF system ensuring us the high standard delivery on every single order, our TSIF system securit the delivery of goods from the begining of the order to the complishment of commissioning, we cares every customers all the time. Our 123R after-sales service system relieve all customers worries about after-sales services. There is no company can guarantee 0 defective rate on their products, SinoMac also can’t guarantee that, but we take fully responsibility on the possible defective and doing our best to provide solutions for customers. In any bad cases, we also actively helping customer to make up their losses as much as we can… Find Out More
Questions About Training
Can SinoMac provide after-sales training? Can SinoMac provide sales traing support? What other training services SinoMac can provide?
Training requirements are quite common from SinoMac’s customers, by working together with our manufacturing partners, SinoMac able to provide professional training services from installation training, commissioning training, after-sales service training for our partners.
Regarding with business and management, SinoMac is also actively with providing training services including online marketing training, video marketing training and management system training. SinoMac believe training making both customers and SinoMac growing together, and the most enjoyful part of our business is the process of learning and growing together with all business partner all around the world… Find Out More
Chat with us now!
If you don’t want to chat on WhatsApp, you are welcome to leave us a message of what you need as well. Our sales and service team will contact you within 24 hours. Due to the email system not being 100% reliable, we STRONGLY recommend that you keep in touch with SinoMac via WhatsApp.
Online Service
Sales Director-Mr.Jasper Lee
Sales Manager-Mrs.Wendy Fu
Spare Parts Sales-Miss. Nora Cao
After-Sales Manager-Miss. Tina Zhang
Merchandiser-Miss. Yoyo Tao
Leave Us a Message
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
